Privacy Policy

Privacy Policy – HOLD

Last Updated: January 26, 2026

This Privacy Policy describes how HOLD collects, uses, maintains, and shares your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described below.

0. Data Controller Identity

HOLD Address: 2 Impasse Marcel Cerdan, France

Email: hold@contact.com

1. Collection of Personal Data

We collect data when you:

  • Place an order (name, email, phone number, billing/shipping addresses, order details).

  • Create a customer account.

  • Contact our customer service.

  • Browse the site (cookies, technical identifiers, pages viewed, device information, IP address, logs).

We may also receive information via our technical partners (e-commerce platform, payment providers), marketing tools (analytics, advertising), and logistics partners (delivery status).

2. Purposes and Legal Basis for Use

We use your data based on the following legal grounds:

  • Contractual Necessity: Order management, payments, shipping, returns, and customer support.

  • Legitimate Interest: Improving our website, fraud prevention, security, and internal statistics.

  • Legal Obligation: Accounting, tax compliance, and anti-fraud/money laundering regulations.

  • Consent: Marketing communications (newsletters), non-essential cookies, and personalisation.

3. Security & Data Retention

We implement appropriate technical and organisational measures (access controls, encryption, logging) to protect your data.

  • Order/Billing Data: Retained for the legal statutory period (typically 10 years for accounting purposes).

  • Customer Account: Retained as long as the account is active, then deleted or anonymised.

  • Marketing: Retained until consent is withdrawn or 3 years after the last contact.

  • Technical Logs: Retained as long as necessary for security audits.

4. Minors

Our services are not intended for individuals under the age of 18. If a parent or guardian believes a minor has provided us with personal data, please contact us at hold@contact.com for immediate deletion.

5. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Access, Rectification, and Erasure: The right to request a copy of your data or its deletion.

  • Restriction and Objection: The right to limit how we use your data or object to direct marketing.

  • Data Portability: The right to receive your data in a structured format.

  • Withdrawal of Consent: The right to withdraw consent at any time.

  • Right to Complain: The right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).

To exercise these rights, please contact us at: hold@contact.com. Proof of identity may be requested.

6. Data Sharing

We only share your data with:

  • Service Providers: E-commerce platform (Shopify), payment processors (Stripe, PayPal), logistics/carriers, and marketing/emailing tools.

  • Legal Authorities: When required by law or to defend our legal rights. We do not sell your personal data.

7. Cookies & Tracking

We use cookies for:

  • Essential Operations: Necessary for the website to function.

  • Performance & Analytics: To understand how visitors interact with the site.

  • Advertising: To provide personalised content (subject to your consent). You can manage your preferences via our cookie banner or your browser settings.

8. International Data Transfers

As we are based in France and use global service providers, your data may be transferred outside the UK or the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTA).

9. Fraud Prevention & Payment Security

Payments are processed through certified providers. Anti-fraud checks may be performed to ensure transaction security. We do not store your full credit card details on our servers.

10. Contact Information

For any questions regarding your privacy: Email: hold@contact.com

Address: 2 Impasse Marcel Cerdan, France.