Terms of Service

Terms of Service – HOLD

PREAMBLE

Welcome to HOLD. By placing an order on our website, you agree to be bound by these Terms of Service (TOS). Please read them carefully before making a purchase. These terms govern the relationship between HOLD and you, the customer.

1. Acceptance of Terms

Any order placed on the site implies full and unreserved acceptance of these Terms of Service. No specific condition can prevail over these terms unless expressly agreed upon in writing by us.

2. Pricing and Payment

  • Currency: All prices are displayed in British Pounds (£) or Euros (€), including VAT where applicable, unless stated otherwise.

  • Secure Payment: Payments are processed securely via credit/debit card, PayPal, or other available methods at checkout.

  • Full Payment: Orders will only be dispatched once full payment has been received and cleared.

3. Shipping and Delivery

  • Processing Time: Orders are processed within 24 to 72 hours (working days).

  • Standard Delivery: Estimated between 5 to 8 working days for the United Kingdom.

  • Responsibility: While we strive to meet these deadlines, HOLD cannot be held responsible for delays caused by the carrier, customs clearance, or events beyond our control (Force Majeure).

4. Returns and Right of Withdrawal (30 Days)

You have 30 days from the receipt of your order to request a return.

  • Hygiene Requirement: Because our products are designed for direct skin contact, they must be unused, unopened, and in their original sealed packaging to be eligible for a return.

  • Exclusions: For health and hygiene reasons, any product that has been opened, applied, or shows signs of use will not be accepted for a refund.

  • Process: To initiate a return, contact us at hold@contact.com. Do not send items back without prior validation.

5. Warranty and Compliance

We inspect all products before shipping to ensure high quality.

  • If you receive a defective or incorrect item, contact us within 48 hours at hold@contact.com with clear photo or video evidence.

  • Upon verification, we will offer a suitable solution (exchange, store credit, or refund).

6. Limitation of Liability

HOLD shall not be held liable for indirect damages or any issues resulting from the improper use of the product. Our total liability is strictly limited to the total amount of the order in question.

7. Changes to Terms of Service

We reserve the right to update or modify these terms at any time. The latest version will apply as soon as it is published on the website. It is the customer’s responsibility to check this page periodically for updates.

8. Governing Law and Jurisdiction

These Terms of Service are governed by French Law, but comply with standard UK consumer protection guidelines for cross-border e-commerce. In the event of a dispute, and if an amicable solution cannot be found, the courts of Marseille, France shall have jurisdiction.

9. Contact Information

For any questions, information, or claims, our customer service is available at:

  • Email: hold@contact.com

  • Address: 2 Impasse Marcel Cerdan, France