Shipping policy
Shipping Policy – HOLD
At HOLD, we are committed to delivering your items as quickly and efficiently as possible. Below you will find everything you need to know about our shipping process for orders within the United Kingdom.
1. Order Processing Time
Every order is handled with care by our team.
- Processing Time: All orders are processed within 24 to 72 hours (working days).
- Orders placed on weekends or bank holidays will be processed starting the following working day.
2. Delivery Times & Zones
We currently offer shipping exclusively to the United Kingdom (UK).
- Estimated Delivery Time: 5 to 8 working days after your order has been dispatched.
Note: While we strive to meet these timeframes, external factors such as customs clearance, postal strikes, or peak seasonal periods may occasionally cause slight delays beyond our control.
3. Shipping Rates
Shipping costs are calculated and clearly displayed at the checkout before you finalise your purchase.
- [Optional: Add "Free shipping on orders over £XX" if applicable].
4. Order Tracking
Once your package has been dispatched, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor your delivery’s progress in real-time.
5. Customs, Duties and Taxes
Please be aware that depending on the value of your order, local customs duties or import taxes may apply upon entry into the UK. These charges are determined by local authorities and are the sole responsibility of the customer.
6. Delivery Address Accuracy
It is the customer's responsibility to ensure that the delivery address provided is accurate and complete. HOLD cannot be held responsible for items that are not delivered due to incorrect or incomplete address details.
7. Contact Us
If you have any questions regarding your delivery, our support team is happy to help:
- Email: hold.@contact.com